Treating Customers Fairly (TCF) Policy Statement
Excel Law takes its responsibilities for treating customers fairly very seriously.
Our main objectives are to ensure that customers who have been involved in non-fault accidents, can become mobile as quickly as possible and in the event of any personal injuries suffered as a result of the accident, are directed, where appropriate, to solicitors to pursue potential claims for compensation.
TCF is central to the firms planning and operational activities and we have devised a series of leading indicators of fair treatment, to track our performance monthly.
TCF is managed using the following approach:
• Through the actions of our management we encourage a corporate culture that focuses on the fair treatment of customers
• We define clear processes for managing customer interaction so we can audit our performance simply
• We train our employees in how we treat customers fairly as a company and their responsibilities for ensuring the fair treatment of customers
• We define clear measures for how we achieve each of the TCF outcomes relevant to us
• We review TCF performance at company board meetings and document corrective and preventative action to ensure that TCF is continually improved
• We avoid conflicts of interest between other business activities and the fair treatment of customers
• We share our key measurements of TCF with our employees, and help them interpret our performance with appropriate guidance
We operate a Conflicts of Interest policy, to prevent employees and the firms interests, compromising the fair treatment of customers.
Treating Customers Fairly (TCF) Policy Statement
Authorised and regulated by the Financial Services Authority. Registration No 312734