Regulatory

EXCEL LAW LIMITED
VAT No: 856033332. 
Registration No: 4839627. 
Country of Registration: England
Registered Office: 145A Ashley Road, Hale, Altrincham, Cheshire, WA15 2UW

FSA
Excel Law LTD is directly regulated and authorised by the Financial Services Authority, registration number 312734.

Ministry of Justice
Excel Law LTD is regulated by the Ministry of Justice in respect of regulated claims management activities. CRM 3672.

Making a complaint
At Excel Law, we pride ourselves on the high quality service we provide our clients and customers. Should we ever fail to match your expectations, or you are in any way dissatisfied with any part of the services we offer, you can contact us to make a complaint in the following ways...
By telephone
If you wish to make a complaint by telephone, you can call us on 0845 803 8801
By post
If you wish to contact us in writing, please send any correspondence to Excel Law Limited, PO Box 265, Altrincham, Cheshire, WA15 8ZF.
By email
You can email a complaint to us at compaints@excellaw.co.uk. Please state in the subject line of the email that it is a complaint.
We are grateful for your feedback on any aspects of our business. The comments we receive enable us to improve our service to you further, ensuring we continue to provide the best motor claims management services available.

What you need to tell us
The more information we have about your experience with Excel Law, the more easily and quickly we can resolve your complaint. Please give a detailed description of the nature of your complaint, what you would like us to do to resolve the issue, and be ready to provide us with any relevant documents. We will also require a daytime telephone number and a current address where we can contact you.

What happens next?
At Excel Law, we always endeavour to resolve your complaint as quickly as possible. As soon as you have contacted us, we will confirm receipt of your complaint. We will then pass it on to the most appropriate department, and provide you with the contact details of the person managing it. In most cases, we will offer our proposal for resolving your complaint the next working day. In the event that a resolution takes longer, we will regularly keep you updated on our progress, and aim to have it completed within a month. If this is not possible, we will write to you with the full details of our investigation so far, and when we expect to have the issue resolved.

Once a satisfactory outcome has been agreed, we will send you full details confirming our proposal, and the action that will be taken.

If you are still not satisfied with our proposed solution, or the manner in which your complaint has been managed, please contact the person who handled it, and they will advise you further.