How it works

How It Works | Excel Law, Car Injury Claim Specialists

So you've been in a car accident and it wasn't your fault. And now you're left to organise everything as a result. Vehicle repairs, a courtesy car, an accident compensation claim - the lot! But where do you start? With Excel Law, you can relax. We'll manage your full road to recovery from start to finish, making sure you're back on the road with the least amount of hassle, and at no cost to you at all.

Your road to recovery:

1: Gather the accident details
First and foremost, it is important that you have as many details about the accident as possible. This information should include name and contact details of the other people involved, their vehicle registration, make and model, and their insurance company details and policy number. The name and address of any witnesses is vital, and if you can take a photo of the damage - even better! The more information you can pass on to us, the easier and quicker we can handle your car accident claim.

2: Give us a call on 08000 93 92 93
Talk to one of our (accident investigators) as soon after the accident as possible, and we'll quickly tell you if you can make a claim, and how we can help. Once we've taken on your claim, we'll manage everything you need to get up and running again, and ensure any inconvenience to you is kept to an absolute minimum.

3: Arrange recovery for your vehicle
If it hasn't been recovered already, one of the first things we'll do is arrange to retrieve your vehicle from the scene of the accident. If it has been recovered, we'll quickly set about claiming back anything it cost you.

4: Arrange repairs for your vehicle
You'll want to be back on the road as soon as possible, so leave your vehicle repairs to Excel Law. After arranging for a qualified and independent engineer to assess the damage, we'll book your vehicle in for repair at a trusted garage near you. If your car is un-drivable, we'll arrange for it to be delivered there. The cost of the repairs will be claimed from the guilty party's insurers, and not from you.

5: Deal with your write off claim
If your vehicle is deemed uneconomical to repair and is a write off/total loss following inspection by the engineer, we will negotiate payment of a cheque for the pre accident value from the guilty party's insurance company.

6: Arrange a replacement vehicle
Next, we'll provide you with a like-for-like replacement vehicle for the time you are without your own. We'll arrange delivery of a suitable vehicle at a time and place that suits you, and you won't have to pay a penny of the costs.

7: Consider further compensation
Your vehicle is in for repair, and we've provided a replacement one to keep you mobile - now we can look at any other compensation claims on your behalf. You or a passenger may have suffered personal injury as a result of the accident, or you may have lost out on earnings from work. Our car accident solicitors can manage any claim for you, and make sure you receive 100% of the compensation you deserve.

8: Keep you updated
As repairs are ongoing, we'll monitor their progress and update you along the way. The same goes for any other compensation claims - we'll keep you informed right up until you receive your money.

9: Collect your repaired vehicle
Once your vehicle has been fully repaired, we will contact you to discuss a convenient time for you to collect it from the garage. Only when you have picked it up will we arrange the return of the replacement vehicle, so you're never without transport.

10: Settle your claims
Now that your vehicle is repaired and back with you, we will confirm all the car accident compensation claims that you wish to make. When we have all the details we need, we will claim from the guilty party's insurers and recover any costs to you as a result of the accident. Our service is only complete when we have received all the compensation you are entitled to, and returned 100% of it to you.

11: Here whenever you need us
We can manage your accident compensation claim right from the start, taking you through all of the above steps to ensure a full recovery. But don't forget, we can help at any stage after your accident, not just from the beginning. So give us a call, tell us what you need, and we'll do all we can to help you where you need it most.

Call us FREE on 08000 93 92 93

Treating Customers Fairly (TCF) Policy Statement

Authorised and regulated by the Financial Services Authority. Registration No 312734

Excel Law is regulated by the Ministry of Justice in respect of regulated claims management activities. CRM 3672

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